Terms of Use and Conditions

These are the terms and conditions under which we provide our services and products to customers. They apply to both parties: Golden Kitchen for Restaurant, Hotel and Butcher Shop Equipment, a Palestinian company based in Hebron, West Bank, Palestine, on the one hand, and the customer on the other. This agreement replaces all previous agreements.

These terms apply to everyone who uses our services and products directly or indirectly. Therefore, to use any of our services or products you must:

• Comply with the terms and conditions of this agreement.
• Inform all users who work for or represent you of these terms.
• Ensure that those who work for or represent you comply with these terms.

Changes to This Agreement

This agreement and its terms may be amended over time. We usually inform users of such changes by email or through the approved customer communication channels. In any case, the customer should review this agreement, as all agreements take effect as soon as they are published in our showroom or on our website.

Agreement Term and Product Warranty

This agreement begins when you subscribe to one of our services or buy any of our products, whether:

• You ordered the service or product through us or through one of our partners.
• And/or you signed a purchase order and sent it to us.

This agreement remains in force until 7 days after the product is delivered and received (or for the warranty period stated explicitly on the purchase invoice and sales order for each product). When this agreement ends or is terminated for any reason:

• Our obligation to provide after-sales services ends, unless stated otherwise in the product description or its written warranty.
• We may delete all data related to your order from any of our digital storage media.
• If Golden Kitchen ends the service or the supply of equipment for any reason, this agreement ends automatically. If the service was ended because you or any of the users breached a term of this agreement, you are not entitled to a refund of any fees or deposit paid in advance, in proportion to the extent of the damage.

Legal Liability

If you are a new customer who has not yet used the service, any loss of whatever kind resulting from "negligence on our part" will be borne by you alone, whether or not you were fully aware that such losses could occur when entering into this agreement.

The maximum amount we undertake to pay is limited to the total fees you have actually paid, minus any amounts for work we have already done for you or that are owed to us for any reason. We are not liable for any indirect or consequential losses, loss of revenue, loss of profit, loss of business opportunity, or payment of liquidated damages, fines or damages under any agreement incurred by you or anyone else as a result of or in connection with the service or this agreement.

We are not liable for any losses you incur because of or in connection with the service or this agreement that result from (or to the extent they are contributed to by) the acts or omissions of a third party, nor for any losses you suffer or incur due to factors beyond our reasonable control (such as international shipping delays, political conditions or force majeure).

Governing Law

This agreement, the transactions it covers and all fit-out and supply contracts issued by the company are governed by the law of the State of Palestine, and the courts of Hebron have jurisdiction over any dispute arising from them.

If you do not agree to the new acceptable use policy, you may end this agreement by giving Golden Kitchen 14 days' notice as provided.

Use and Modification of Equipment

You may use the supplied equipment and services for their intended purposes, as long as such use is lawful and does not constitute unacceptable use or a risk to public safety.

• You may not use or operate the equipment for any purpose that violates applicable local or government laws.
• The customer is responsible for operating the equipment and its daily maintenance through qualified people under the customer's supervision, and bears full responsibility for misuse or for any mechanical or electrical modification of the equipment made without the company's written permission.
• We may suspend or end technical support and maintenance services if it turns out that your use of the equipment violates safety conditions or could harm our technicians.
• You agree that you will have no claim against Golden Kitchen regarding any action reasonably taken by the service provider to enforce the terms of the use policy, and that you will indemnify Golden Kitchen against any claim by a user arising from it.

General Terms

• We are not responsible for any misuse of industrial equipment after it has been delivered and inspected by our technical team in the presence of the customer or their representative.
• This agreement does not create an employment, agency or investment partnership relationship between the parties; it is a commercial supply and fit-out relationship.
• A failure by either party at any time to provide the service covered by this agreement is not a waiver of its legal and commercial rights.
• If any part or all of any provision of this agreement is unlawful or unenforceable, it will be removed from this agreement, and this will not affect the remaining terms and conditions.

Definitions

• Client / Customer: The person, company or establishment (restaurant, hotel, butcher shop, café) that has entered into an agreement or purchase order with Golden Kitchen for the supply or installation of equipment.
• Service / Product: Includes industrial kitchen fit-out, supply of cooking and refrigeration equipment, custom stainless steel work, meat grinders, meat saws, maintenance, technical support and all software attached to the hotel and restaurant systems we supply.
• Users: Users of the service, or the customer's workers and technicians who operate the equipment.

Main Showroom and Support Center

Palestine, Hebron – Al-Salam Street, at the start of Abu Kteila Road (Umm Shahda junction).