Golden Kitchen Privacy Policy

Dear customer and user of the Golden Kitchen website, please read our privacy policy carefully before browsing or using our services. Using our purchasing, price-quote or technical consultation services means that you agree in advance to this policy and all of its terms and details, and it is the first and final reference for how your data and all your actions on our website are handled.

1. Introduction

At Golden Kitchen we care deeply about the privacy of our visitors and consultants, and we are committed to protecting it and keeping it technically secure. This policy explains how your business and personal information is handled. By agreeing to our use of cookies under this policy when you first visit our website, you allow us to use them every time you visit, to give you faster browsing that better suits your business needs.

2. Collecting Personal and Business Information

For commercial and organizational purposes that help us meet the needs of your food or hotel business efficiently, we explain clearly what data we collect:

• Device and browsing information: Information about your computer or mobile device, including your IP address, geographic location, browser type and version and operating system, as well as details of your visits to the website such as visit length and browsing paths.
• Registration and order data: Information you enter when creating a new account or requesting a quote for production lines and equipment, such as your name, the name of your business (restaurant, hotel, butcher shop), email address, phone number and the details of business correspondence.
• Financial and contractual transactions: Information about the purchases and equipment supplies you make through our website, including invoice details, shipping or installation addresses, and payment or credit card data.
• Correspondence and inquiries: Any information or files (such as kitchen engineering drawings or tender documents) you send us by email or through the website's contact forms.

3. Using Your Personal and Business Information

We use the information provided to us through our website for the purposes described in this policy or on the relevant pages of the website, including:

• Managing and securing our website and our online business.
• Tailoring our website to better suit the type and size of your business (restaurants, hotels, butcher shops).
• Shipping and supplying the cooking, refrigeration and heavy equipment you buy through the website, and providing installation and maintenance services.
• Sending statements, invoices and payment notices, and collecting payments from you.
• Sending specialized newsletters about the latest industrial kitchen and butcher-shop technology (you can unsubscribe at any time).
• Handling inquiries and complaints you submit yourself or that are submitted about your business through the website.
• Protecting our website from fraud and keeping it technically and financially secure.

4. Disclosing Personal and Business Information

We may disclose your information, to the extent necessary and reasonable for the purposes set out in this policy, to:

• Our employees, officers, professional advisers, or our maintenance and installation agents, to make sure technical orders are carried out accurately. When are we required to disclose?
• To the extent we are required to do so by law or in response to ongoing legal proceedings.
• To establish, exercise or defend our legal rights (including providing information to others to prevent fraud and reduce credit risk).
• To anyone we reasonably believe may apply to a court or competent authority for an order to disclose that personal information.

5. Keeping Personal Information

• Personal and business information we process for any purpose may not be kept longer than is necessary for that purpose.
• Notwithstanding the above, we keep documents (including electronic documents, contracts and equipment specifications) to the extent required by law, or if we believe these documents may be relevant to any ongoing or potential legal proceedings, or to defend our rights and honor long-term warranty and maintenance terms.

6. Security of Your Information

• We take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your business information.
• We store all information on our secure servers, protected by passwords and advanced firewalls.
• All electronic financial transactions made through our website are protected by standard approved encryption technology.
• By agreeing to this policy you acknowledge that transmitting information over the internet is inherently insecure, that we cannot fully guarantee the security of data sent over the internet outside our protection, and that you are responsible for keeping the password of your business account confidential.

8. Changes

We may update this policy from time to time by publishing a new version on our website, to keep up with logistics systems and developments in equipment supply. Please check this page from time to time to make sure you understand any changes; we may also notify you of changes by email.

9. Your Rights

• You may ask us to provide any personal information or business transaction records we hold about you, subject to suitable proof of identity or official documents of business ownership (such as the commercial registration of the restaurant or hotel).
• We may withhold information you request to the extent permitted by law to protect intellectual property rights.
• You may instruct us at any time not to process your information for marketing purposes.

10. Updating Information

Please let us know if the personal or business information we hold about your business needs to be corrected or updated (such as a change in the restaurant's location or the purchasing department's contact numbers).

12. Cookies

The Golden Kitchen website uses cookies to improve browsing and to save your basket. A cookie is a file containing an identifier that is sent by a web server to a web browser and stored by the browser; the identifier is then sent back to the server each time the browser requests a page from the server.

• Most browsers let you refuse or block cookies through their settings (such as Google Chrome, Firefox and Microsoft Edge).
• Please note that blocking all cookies will make our website harder to use, and you will not be able to use all of its features (such as tracking equipment shipments or saving active quotes).